RULES OF BOOKING, CHECK-IN, PAYMENT AND ACCOMMODATION AT THE SULTAN PLAZA BURABAY HOTEL

1. The "Sultan Plaza Burabay" hotel provides temporary accommodation services for the agreed period. After the agreed period expires, the guest must vacate the room if requested by the administration. If the guest wishes to extend their stay, they must notify the hotel administrator 2 hours before 12:00 PM local time. The extension is possible only if there are no confirmed bookings by third parties. 

2. The check-out time is 12:00 PM local time. Guest accommodation starts at 2:00 PM local time. 

3. The "Sultan Plaza Burabay" hotel operates 24 hours a day. 

4. Accommodation fees are charged from 2:00 PM local time on the current day. If the stay is less than one day (24 hours), a full day's charge applies: - Early check-in: from 6:00 AM to 2:00 PM - an additional 50% of the room rate is charged; - Late check-out: from 12:00 PM to 6:00 PM - an additional 50% of the room rate is charged; - Late check-out after 6:00 PM - an additional 100% of the room rate is charged. 

5. Guests are accommodated only upon presenting an identity document. 

6. STRICTLY PROHIBITED IN THE HOTEL:

 - Smoking in the rooms! 

- Staying with pets!

 - Having unauthorized persons in the room! 

- Disturbing the peace during nighttime (from 10:00 PM to 9:00 AM)!

 - Storing large items, flammable, explosive, toxic substances, or drugs in the room!

 7. Guests must compensate for any lost or damaged property at market value and are fully responsible for any other violations. 

8. Guests must adhere to general behavior norms in public areas. 

9. Guests acknowledge and do not object to the use of CCTV cameras in public areas. 

10. The hotel administration reserves the right to refuse service to guests who violate these rules. 

11. Once full payment is made and the room key is received, the acceptance is considered complete, and no refunds will be given. 

12. Bringing your own food and beverages is strictly prohibited!